General Terms and Conditions (GTC)

Terms of Service


Subject of the contract are the goods specified in the order and in the order confirmation. For deliveries of Ceratec GmbH (hereinafter referred to as Ceratec), the following terms and conditions apply exclusively, the contents of which are deemed to be accepted when placing the order or when accepting our offers, order confirmations and invoices. Other conditions are only permitted in the case of the express written consent of Ceratec. General terms and conditions of the client are only recognized in the event of the express written consent of Ceratec. Offers are non-binding. A contract is only concluded with written confirmation of the order placed.


All prices are calculated according to the price list valid at the time of the order; they are net without obligation and ex works. Shipping costs, in particular packaging, transport costs, environmental taxes and VAT are to be borne by the customer. Errors and misprints of the price list are reserved. The acceptance of orders on the basis of price lists requires a confirmation, which is considered to have been granted by invoicing or delivery. Prices based on offers can only be maintained if the quantities and qualities quoted in the offer remain unchanged. The prices are calculated on the basis of the decisive costs on the day of the offer. In the case of significant changes to the basis of calculation, such as price changes, changes to freight rates, force majeure at our suppliers, etc., we must reserve the right to adjust the prices.


If no special instructions are given by the customer - whose (additional) costs have to be borne by the customer, the shipping and packaging will be at the discretion of Ceratec, but uninsured (also for French delivery) and at the expense and risk of the recipient. The transfer of risk takes place from the provision of the goods. In any case, the risk of transport therefore affects the purchaser. Retention measures for goods on call are at the expense and expense of the purchaser. Delivery periods generally begin with the date of our order confirmation, unless they are dependent on advance payments by the customer. In case of overdraft of promised delivery dates due to force majeure or other circumstances, which are not negligently caused by us, no claims whatsoever can be made by the customer. The indication of estimated delivery dates is without obligation. Goods ordered on call must be accepted within a maximum of twelve months from the date of order. After this period, we have the right, at our discretion, to deliver the goods or to cancel the order and to demand a cancellation fee of 15% of the gross order value, which is not subject to the judicial reduction. The assertion of a further compensation remains reserved.


If the customer cancels the order or withdraws from the contract without authorization, Ceratec shall be free to insist on the retention of the contract or to accept the cancellation or rescission. In the latter case, the customer is in any case obligated to pay a cancellation fee of 15% of the gross order value, which is not subject to the judicial reduction right. The assertion of a further compensation remains also reserved.


For reasons of production technology, we are entitled to carry out an over- or underdelivery of 10% of the ordered quantity for custom-made products. For custom-made products, only the prices according to the offer apply.


The goods remain our property until full payment of the purchase price including any interest and collection costs, in the case of bill of exchange or check payments until the bill of exchange or check is honored. Extended retention of title is agreed. The goods remain our property even after processing, transformation or connection or installation. The customer is therefore not entitled to transfer the goods to third parties, to pledge them, to offer them as a guarantee or otherwise to surrender them. If, contrary to the prohibition, our goods are nevertheless sold by the buyer, our retention of title extends to the buyer's claims resulting from this sale. In seizure of the same we are to be informed immediately. Attached property labels may not be removed until full payment. The buyer's claims against the third party shall be deemed to have been irrevocably assigned to us immediately after their creation and the buyer is obliged to notify us of their customers if the retention of title is upheld.


Unless otherwise expressly agreed, our claims are payable according to the agreed payment term. The contractual partner is not entitled to withhold payments due to warranty claims or other counterclaims not recognized by us. After expiry of the term of payment, we are entitled to charge 12% default interest. Basically, only in EURO will be charged. The acceptance of acceptances or checks is at our sole discretion and is always for payment only. All expenses or interest in this connection shall be borne by the customer. The customer also undertakes in the event of late payment, the resulting reminder fees of a debt collection agency gem. Directive and / or the costs of a legal reminder.


For a period of six months from the date of delivery, we give full assurance that the delivered goods are free from manufacturing or material defects. It is agreed that the right to warranty must be asserted in court within six months and the presumption of defectiveness upon delivery is not valid. The customer is obligated to inspect the goods immediately upon receipt and to give notice of any defects immediately in writing, otherwise warranty claims expire. In addition, there are no warranty claims if Ceratec was informed about the operational framework and operating conditions of the goods incorrectly or incompletely, if they are subsequently changed or if the purchaser without our written consent changes or repairs to the items delivered by us. In the case of a justified complaint, either the deficiencies will be rectified or replacement goods will be delivered as a substitute. There are no other claims under the title of the warranty unless they are covered by the Product Liability Act. Any claim arising from the title of compensation for damages, in particular for consequential damage, loss of profits as well as personal injury or damage to property and damage resulting from disclosure to third parties. Claims for conversion of the purchase or reduction of the purchase price are excluded. An offsetting of the customer against claims of Ceratec is excluded. 


Plans, drawings, sketches and other technical documents remain as well as samples, catalogs, brochures and the like. our intellectual property and are subject to the protection of the relevant legal provisions regarding duplication, competition, etc. They may not be used, duplicated or made accessible to third parties without our written consent.


Place of performance and agreed and exclusive place of jurisdiction for all disputes regarding all services from the contracts concluded or initiated with us is the district court of Wiener Neustadt. The exclusive application of Austrian law is agreed.

Ceratec GmbH